FAQs

Return & Exchange Policy

& More

Before your appointment

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  • Stop retinol, Retin-A, tretinoin, etc. minimum 7 days prior to your treatment.

  • Refrain from exfoliating or using any acids; lactic, glycolic, mandelic, salicylic acid, enzymes, benzoyl peroxide, etc minimum 3-5 days prior to your treatment.

  • Absolutely no sunburned or windburned skin. You will need to reschedule your appointment.

  • Avoid waxing or shaving 24 hours prior to your treatment. Waxing can make the skin more sensitive or cause irritation. Please note, waxing and shaving is exfoliating. I want to make sure you get the most out of your treatment.

  • Please book your facial treatment 2 weeks after receiving Botox or filler.

  • All clients must complete the Client Skin, Medical, & Consent form prior to their appointment. Remember everything influences the skin & we want to be able to spend the entire time treating your skin!

  • Please complete the Social Media Photo Consent Form. It can be found here!

FAQs

  • Skin by Cynthia has the right to ban or cancel appointments if you have multiple no show, reschedules, and/or cancellations.

    Please be respectful of our time.

  • It’s recommended that you book your brow and lash services with Lash St. Helena 24 hours prior or after your facial treatment.

  • I'm a new client, what service should I book?

    We recommend any treatment under our Personalized Treatment menu. You’ll have time to ask questions, review your current home regimen, or build a new regimen to work towards our advanced treatments.

  • A non-refundable $75.00 appointment deposit is required at the time of scheduling. This deposit will be applied to your service total. If you cancel or reschedule with less than a 72-hour notice, your deposit will not be refunded.

    If you cancel or reschedule with the appropriate 72-hour notice, this deposit will be refunded.

    This is included in the Required Skin, Medical, & Consent Form you complete before scheduling your appointment.

  • *Forms in Spanish:

  • If you are more than 15 minutes late to your appointment, you will be considered a NO SHOW and will be charged the FULL-SERVICE AMOUNT.

  • If you need to reschedule or cancel your appointment, please do so no later than 72 hours in advance.

    If you reschedule or cancel less than 72 hours in advance, you will be charged the full-service amount. I understand things happen - so please contact us immediately.

    If you schedule less than 72 hours prior to your appointment, you agree to SBC policies.

    Skin by Cynthia has the right to ban or cancel appointments if you have multiple no show, reschedules, and/or cancellations.

    Please be respectful of our time.

  • Arrive no more than 10 minutes early or on time for your appointment. Our waiting area is limited and there are other professionals at the salons.

    Please give yourself plenty of time to find parking and notify us ASAP if any issues come up.

  • At Skin by Cynthia, we always offer the highest quality ingredients, products, equipment, and advanced treatments only available to licensed and certified professionals. Our prices may change without notice due to the constant change in industry and market.

  • All our services are customized to meet all our clients’ skin needs from dermaplaning, LED treatments, protein oxygen lift therapies, acne bootcamp, and much more. Full menu here. Not sure what to book? Please reach out.

  • Can I book a professional peel on my first visit?

    This is an advanced treatment, and our SBC requires all clients to complete pre- and post-peel care as well as have a home regimen that includes retinol prior to scheduling a professional peel. Please schedule a Consultation or Advanced Signature Treatment if you’re a first-time client at Skin by Cynthia. Here we will set-up a plan to get you peel ready!

Person receiving a facial massage with a headband, eyes closed.

After your appointment

Please follow our professional advice & instructions as discussed with you in the treatment room after your treatment. Avoid direct sun exposure and always apply & reapply your SPF. As always, if there are any concerns, contact us ASAP.

Take a minute to read our Return & Exchange Policy.

  • All skincare and beauty products are final sale. Due to the nature of our products, we do not accept returns, refunds, or exchanges for any reason, including allergic reactions or dissatisfaction.

    Damaged or Incorrect Items
    If your order arrives damaged or incorrect, please email [hello@skinbycynthia.co] within 48 hours of delivery with photos of the product and packaging. We will assess the issue and determine the next steps.

    Order Cancellations
    Orders cannot be canceled or modified once they have been placed. Please review your order carefully before completing your purchase.

    By purchasing from Skin by Cynthia, you agree to this policy. Thank you for understanding and supporting a small business!